Security Archives - RealVNC®

What is Secure Remote Access? The Ultimate Guide

RealVNC — Tue, 07 May 2024 07:44:00 +0000

Nothing could’ve prepared modern businesses for what 2024 already brought forth: cybersecurity threats, a widespread talent shortage, and the never-ending tech evolution. But what do all these challenges have in common? You guessed it – secure remote access – and here’s why:

To tap into a broader talent pool, cut costs, or offer flexibility as a top employer, remote access will become a norm sooner rather than later.
As remote work and Bring Your Own Device (BYOD) practices become more popular, they bring both opportunities and challenges in maintaining security.

All in all, the need for secure remote access solutions is already critical. Don’t get us wrong, this technology is great. It allows employees to connect to company systems from anywhere, without compromising security.

So, it’s time to explore why secure remote access is the future of any digitalized business and prepare you to adopt it the right way. That’s why we’ll also discuss its key components, including virtual private network, MFA, and endpoint security.

How Does Secure Remote Access Work?

In 2023, 72 percent of global respondents showed concern about the online security risks of employees working remotely. Clearly, there’s a lot to consider when switching to a remote workforce. The implications of cyber-proofing secure connections or risking your organization’s data are significant.

There’s hope, though. Secure remote access means you can control access to networks, systems, and confidential data. Here’s how it works:

Step 1: Authentication and authorization

In simple terms, authentication means validating the identity of users and their devices through credentials like usernames, passwords, biometrics, or security tokens. Authorization means giving role-based access control to determine the level of application access granted. Ensuring secure access means granting access to only the resources people require in their work.

In addition to standard user authentication, privileged access management (PAM) plays a crucial role in ensuring secure remote access. PAM focuses on securing access to privileged accounts and resources, such as administrator accounts, which have advanced privileges and control over critical systems.

Step 2: Encrypted connections and secure pathways

After authentication and authorization, secure remote access establishes encrypted connections between users and target systems (e.g. the corporate network). Encryption converts data into a code that can only be deciphered with the correct decryption key. So, even if unauthorized third parties try to intercept it, the data remains unreadable.

To further strengthen security, strong remote access solutions employ secure pathways, such as VPN tunnels or SSL connections, under which remote sessions (e.g., RDP, SSH, SQL) are tunneled to prevent interception and unauthorized access.

The Virtual Private Network and Zero Trust Network: remote access solutions you should know

VPNs (Virtual Private Networks) create a secure tunnel between remote devices like mobile devices and your network. They encrypt data to boost network security and prevent unauthorized access and interception during remote connections.

In 2022, nearly six out of ten respondents stated that their company planned on improving the authentication of their current VPN.

Additionally, organizations are starting to consider Zero Trust Network Access (ZTNA). ZTNA is a relatively new security model that assumes no trust, even within your network (e.g. the internal corporate network). Zero-trust network access verifies users even further. It analyzes the identity and the security context of every user and device accessing corporate resources.

ZTNA relies on the following factors to grant access on a per-session basis:

User identity
Device security status
Other context and security posture factors (e.g., location, time of access)

Step 3: Real-time monitoring and session management

Secure remote network access solutions record all session activities as video files, allowing you to review sessions. This way, admins can block access or terminate suspicious sessions and receive alerts on anomalous activities.

Audit logs and session data connect with Security Information and Event Management (SIEM) systems to improve threat detection and response.

Key Components of a Secure Remote Access Solution

Secure remote access is essential for organizations to allow remote users entry while facing security challenges. Key components include:

1. Multi-factor authentication (MFA)

Multi-factor authentication (MFA) helps boost security, as it requires more than just a password to allow access to a network. It involves a set of credentials you know (like a password) with something you will receive through authentication (like a code sent to your phone) or even using a biometric factor (like using a fingerprint or facial recognition). Studies show MFA can reduce successful cyberattacks by up to 99.9%.

2. Endpoint security and device management

Endpoint security refers to protecting individual devices (computers or mobile devices), from cyber threats like malware and viruses. Solid antivirus software is essential here, as it scans for and removes malicious software.

Additionally, device management tools in endpoint protection are crucial in monitoring device activity or applying security patches and updates.

3. Network Access Control (NAC)

Network access control determines who and what can gain access based on security policies. These solutions authenticate and authorize devices before allowing them to enter your network, so that only trusted, healthy devices are granted access.

4. Single sign-on (SSO)

Single sign-on (SSO) simplifies the login process while ensuring robust security. It helps users access multiple applications and services with just one set of credentials.

Benefits of Implementing Secure Remote Access

Now, let’s tap into the five most important benefits of using secure remote access for your business.

1. Increased productivity and flexibility for remote workers

Some say the future of work is remote. We think that it’s more of a present reality. It’s not unheard of to see a sales executive closing deals from a coffee shop or a project manager collaborating on the go.

“Without RealVNC remote access software we wouldn’t be able to multitask as much as we do today in IT .”

Shearvon Devenish

Information Systems Manager

Outsourcing employees is good for business. Eventually, the outsourcing market is projected to reach $525 billion in 6 years.
Employees demand new benefits, including flexible schedules, hybrid work, and the possibility to work from remote locations.

Happy workers mean more productive workers – and that’s a given.

2. Enhanced security for corporate networks and sensitive data

Robust access controls and encryption protocols enhance secure remote access and safeguard your corporate networks. Implementing strict access controls, verifying user identities, and allowing only healthy devices to securely access your network fortifies protection against cyber threats.

For example, tools like RealVNC Connect offer a simple, secure, and ready-to-use remote access and support solution for organizations demanding strong security and reliability.

3. Reduced risk of data breaches and cyber attacks

While larger organizations usually experience more cyber attacks, no company is spared from cyber threats.

Secure remote access can reduce the risk of data breaches and cyber-attacks if used correctly. That means implementing proactive security measures, like VPNs or zero trust network access (ZTNA). On top of these security hygiene practices, vetting authorized users and teaching employees about security protocols is essential.

4. Cost savings through BYOD policies and reduced office space requirements

If you’re looking to optimize costs, a BYOD (Bring Your Own Device) policy is a great approach to consider. When employees are responsible for their own devices, you’ll save on costs like purchasing and maintaining business hardware. Also, you can consider investing in application infrastructure instead.

5. Improved business continuity and disaster recovery capabilities

In times of crises, secure remote access means your business operations run uninterrupted. In turn, this enhances disaster recovery capabilities. When employees work remotely, you can maintain productivity and service delivery, even during emergencies.

Best Practices for Secure Remote Access

With the ever-rising threats in the cyber landscape, make sure to go through the following checklist for best practices to secure remote access management:

1. Develop and enforce strong security policies:

- Create detailed security policies on remote work protocols, data handling procedures, and the right way to use devices on and off company premises.
- Work on crafting guidelines on how to safely access corporate networks. Consider implementing requirements for VPN usage, tips on how to secure private or public Wi-Fi connections, and manage data encryption.

2. Regular employee training

- Conduct training sessions covering various cybersecurity topics (phishing attacks, email spoofing, malicious attachments, modern data breaches, and best password protocols).
- Conduct simulations of real-world cyber threats.

3. Implement strong authentication methods

- Deploy multi-factor authentication (MFA) across all remote access points to add an extra layer of security beyond passwords.
- Use single sign-on (SSO) solutions to simplify user authentication processes.
- Encourage the use of long, complex passwords or passphrases combined with multi-factor authentication (MFA) and the use of password managers.

4. Monitor and log remote access activities:

- Implement logging mechanisms from a centralized source to track remote access activities and detect odd behavior in real time.
- Use security information and event management (SIEM) systems to aggregate and analyze log data for threat detection.

5. Keep software and security solutions updated

- Use automated patch management to improve the patching process and minimize the risk of exposure to known vulnerabilities.
- Conduct regular vulnerability assessments and penetration testing. Enable automatic updates for operating systems, applications, and security software.

Why Choose RealVNC for Secure Remote Access?

Hackers are getting smarter by the day, constantly coming up with new ways to break into our systems. Whether it’s through phishing emails or sophisticated malware, they’re always looking for vulnerabilities to exploit, especially in remote users.

Consider all the sensitive information your business handles every day — from customer data to trade secrets. A breach in your cybersecurity could mean losing customers’ trust, facing legal trouble, and dealing with financial losses.

That’s why staying secure online isn’t just a nice-to-have — it’s essential.

To face all your secure remote access management challenges like a pro, choose a reputable 360-degree solution like RealVNC. We provide strong encryption, secure authentication, and solid access controls to protect remote connections. Sign up for your free trial today.

Frequently Asked Questions

How do I create secure remote access?

To create secure remote access, you can implement strong authentication methods like multi-factor authentication (MFA) and complex passwords. Then, use encryption to protect data during transmission, and enforce strict access controls to allow only authorized users and devices.

How do I secure my remote connection?

Secure your remote connection by using a virtual private network (VPN) or Zero Trust Network Access (ZTNA) solution. Ensure encryption of data in transit and implement strong authentication methods like MFA. Another obvious yet crucial tip is to update software and educate remote users on security practices.

Which remote access protocol is considered secure?

VPN and ZTNA are both secure remote access protocols. VPNs create a secure tunnel between the user’s device and your network, while ZTNA focuses on verifying the identity and security parameters of the user and device before granting the person safe access to connect remotely.

What is secure remote working?

Secure remote working involves accessing business resources and application access from outside the traditional office environment. The key to secure remote working is ensuring confidentiality, integrity, and availability of information in the most secure way for the company and the users. This requires using security measures like encryption, authentication, and access controls.

How does remote access improve productivity for remote and hybrid workers?

Remote access boosts productivity by allowing your employees to work from anywhere, anytime. Think of internationally distributed teams collaborating at all times, less commuting time, flexibility in work hours, and so much more!

What are the key considerations when choosing secure remote access solutions?

When choosing secure remote access solutions, consider factors like ease of use, scalability, compatibility with existing infrastructure, and adherence to industry standards. Consider a holistic solution for your secure remote access needs, such as RealVNC. Its commitment to security, including end-to-end encryption and granular access controls, cross-platform compatibility, ease of use, and scalability features, make it a top choice for organizations of all sizes.

How can organizations ensure secure remote access for BYOD devices?

Organizations can ensure secure remote access for BYOD devices through mobile device management (MDM), endpoint security solutions, network access control (NAC), and secure remote access gateways.

What are the potential risks of unsecured remote access, and how can they be mitigated?

Unsecured remote access poses risks such as data breaches or malware infections from cyber threats like phishing attacks, which can target a weak link or new employee, and then spread to your organization’s applications and infrastructure. To mitigate these risks, you should implement security best practices, such as those discussed in this article.

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A Guide to Securing Remote Access Software

Bogdan Bele — Tue, 07 May 2024 07:30:18 +0000

We will also look at some of the essential findings of the “State of Remote Access Security 2023” report, to add further context to this guide. Look out for that, as well as some other great resources, at the end of the article.

But, before we get to that, let’s return to the main purpose of this guide to securing remote access. Namely, let’s look at some of the essential measures for enhanced remote access security. Here’s what we’ll be covering.

Implement Multi-Factor Authentication for Enhanced Security

Screen Blanking for Increased Privacy

Consistently Update Your RealVNC Connect Software for Secure Remote Access

Monitor New Machine Connections

Regular Security Audits and Compliance Checks

Use Encryption for Remote Access Security

Embrace Best Security Practices for Comprehensive Protection

1. Implement Multi-Factor Authentication for Enhanced Security

Some people would say that this is an obvious one, in light of all the cybersecurity dangers that threaten corporate networks. However, there are still places where 2-step or multifactor verification isn’t one of the main security controls. Essentially, this is a security measure that bolsters security by requiring more than the standard password for access to be granted. It needs an additional code, usually provided by an app that only the user has access to.

To ensure maximum security, the feature should be enabled, if possible, for all users of RealVNC Connect in your organization. Here’s how to enable 2-step verification.

2. Screen Blanking for Increased Privacy

Activating the screen blanking feature while connected to a machine running RealVNC Server goes a long way in keeping prying eyes away from sensitive data on your corporate network. It’s a simple, yet effective, way to protect privacy and secure data during remote sessions. Furthermore, the screen blanking feature has been improved in a recent update.

Here’s how to set up and use screen blanking.

3. Consistently Update Your RealVNC Connect Software for Secure Remote Access

The digital world is facing new threats regularly. To counter these, it’s crucial to keep your RealVNC Connect software (as well as all your other software), up to date. Regular updates don’t just add new features to the software. More importantly, they include the latest security patches and fixes. This is a key defense mechanism against potential vulnerabilities, helping you keep your organization secure against the latest threats.

Make sure you access the release notes page. Also, you can download the latest versions here.

4. Monitor New Machine Connections

Keeping a close eye on devices connecting is critical for maintaining secure remote access. RealVNC Connect remote access makes this easy by sending email notifications containing session details each time a new machine connects. unless 2-step verification is enabled. Reviewing these notifications and verifying that each remote access connection is legitimate and authorized is very important. This approach helps identify and stop unauthorized access promptly, even if someone should manage to get hold of your credentials.

5. Regular Security Audits and Compliance Checks

Regular security audits and compliance checks are critical for a remote access provider, with cyber threats becoming increasingly complex every day. This is why you should be able to trust the security of your remote access provider. And said security should be proven by more than just words.

RealVNC can prove its robust security standards, with measures like an independent white box audit undertaken by Cure53, its ISO27001 Certification, as well as annual penetration testing.

Find out more about the reasons why your data is secure with us on the dedicated Security page.

6. Use Encryption for Remote Access Security

The use of strong encryption is non-negotiable for safeguarding data transmitted between devices. RealVNC Connect utilizes full end-to-end encryption to secure every connection, preventing interception of sensitive information. Remote sessions are encrypted with AES-GCM 128 or 256-bit, and all web calls use at least TLS 1.2. This makes sure that no one, RealVNC included, can decrypt your data.

It’s essential to make sure that your remote access solution is configured to use the highest level of encryption available, to further mitigate risks. This ensures that your data travels securely across the internet to and from remote systems.

7. Embrace Best Security Practices for Comprehensive Protection

While the specific measures outlined in this guide to securing remote access are mostly for securing your RealVNC Connect experience, general security best practices are equally important. This includes making sure that you’re using unique, strong passwords for different accounts, changed periodically to reduce the risk of them being compromised. Strong login credentials are always an extra layer of protection.

Just as important, make sure that you’re constantly educating users about potential security threats and how to mitigate risks, including phishing attempts and social engineering tactics. As the human factor is generally the weakest link when it comes to compromising systems, a well-informed user base is an important part of a comprehensive security strategy. This will help all users, and especially remote users, recognize and avoid potential threats.

Additional Remote Access Security Resources

To gain a more comprehensive insight into the importance of securing remote access, we recommend checking out the “State of Remote Access Security 2023” report. This detailed report contains a wide range of information about the current state of the remote access landscape, also offering a lots of insights and practical recommendations for secure remote access. These are based on thorough industry research and an analysis of current trends, helping you navigate the current remote access challenges effectively.

You can also get some more great tips for securing remote access from our “How to stay safe with remote access in 5 easy steps” webinar.

Make sure you stay ahead of the curve by being informed about the latest security trends and recommendations. This will help you ensure continuous protection of your data and systems.

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Navigating Cloud Security Without FedRAMP Certification: Our Commitment through Alternative Security Measures

RealVNC — Tue, 30 Apr 2024 05:59:41 +0000

In the cloud technology landscape, security is a paramount concern, particularly for organizations engaged with government entities. While FedRAMP certification is a gold standard for cloud service providers (CSPs) serving U.S. federal agencies, not all organizations can bear the logistical and financial burdens of obtaining this certification. However, their capacity to offer robust, reliable cloud solutions prioritizing security remains the same. In this blog post, we will explore the distinct security initiatives undertaken by RealVNC, how they align with or exceed the stringent measures required by FedRAMP, and, ultimately, how we deliver unparalleled security in cloud services and offline connectivity.

Pioneering with a Cure53 Report: A Testament to Our Security

The Cure53 Report represents our commitment to absolute transparency and robust security in our software development practices. This independent security audit involves meticulously examining our codebase and identifying and fixing potential vulnerabilities. By subjecting ourselves to such rigorous testing, we assure our customers of the secure nature of our solutions, giving them a level of confidence that resonates with the assurance provided by FedRAMP certification.

In the spirit of helping to create a safer digital ecosystem, we call upon our peers in the remote access CSP community to adopt a similar approach to white box auditing. Sharing our experience, we highlight how this level of transparency contributes significantly to enhancing overall security standards across our industry.

ISO27001 Certification: Upholding International Security Standards

Achieving ISO27001 certification demonstrates our allegiance to global best practices in information security management. This internationally recognized standard affirms our dedication to establishing, implementing, continually improving, and rigorously maintaining an information security management system (ISMS). This means our security management processes meet international benchmarks for our customers, providing a secure harbor for their sensitive information.

Annual Penetration Testing: Our Proactive Defense Strategy

Our commitment to security doesn’t end with external validations; it extends into continuous vigilance. By conducting annual penetration tests, we actively seek out and address vulnerabilities within our systems before they can be exploited. This practice mirrors the continuous monitoring phase of the FedRAMP process, showcasing our proactive approach to maintaining and enhancing our defenses.

Bridging the Gap: Our Strategy for Competing on Equal Footing

Without FedRAMP certification, our strategy pivots on leveraging these significant security initiatives to compete effectively in a marketplace that highly values data protection. We emphasize the comprehensiveness and rigor of our security measures in all our communications, drawing similarities between our initiatives and the security controls FedRAMP mandates. Furthermore, by fostering partnerships with FedRAMP-certified providers, we offer combined solutions that meet and exceed the security expectations of federal agencies, thereby indirectly fulfilling the FedRAMP requirements.

Our Pledge to Unwavering Security

In summary, while FedRAMP certification is undeniably an essential marker of trust and security in cloud services for U.S. federal agencies, it is not the sole indicator of a provider’s commitment to safeguarding data. Through our security initiatives—the Cure53 Report, ISO27001 certification, and our annual penetration tests—we demonstrate an unwavering dedication to upholding the highest security standards, offering peace of mind to our customers as compelling as that provided by FedRAMP-certified entities.

Our approach shows that even without FedRAMP certification, CSPs can still offer robust, secure, and trustworthy services. Your security is our ultimate priority. Contact us to learn more about how our cloud solutions safeguard your most valuable data.

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Five Essential Takeaways from the 2024 RealVNC Remote Access Predictions Report

Bogdan Bele — Tue, 20 Feb 2024 06:55:30 +0000

The 2024 RealVNC Remote Access Predictions Report presents a comprehensive analysis drawn from research involving over 450 participants. It highlights emerging technologies, security challenges, and evolving user behaviour that will impact remote access solutions. It also predicts how business strategies, cybersecurity, and day-to-day operations for enterprises around the globe will look like this year.

The report comes to complement the 2023 State of Remote Access Security Report (available here), released a short time ago.

Returning to the Predictions Report, here are five essential takeaways you should take into account:

1. Increased Use of Remote Access Technology

As organizations continue to adapt to the changing work landscape, it is projected that nearly one-third of all organizations worldwide will increase their use of remote access technology by 2024. This emerging trend highlights the growing demand for more flexible and remote work environments, allowing employees to seamlessly connect and collaborate from anywhere.

2. Prioritizing Security

With the surge in remote access, there comes an increased concern for security risks. According to the report, 44% of respondents are planning to strengthen their remote access security measures in 2024. This proactive approach towards security is particularly prominent in the enterprise sector, where 63% of respondents are expecting to enhance their remote access security protocols.

3. Rise in Security Controls

To ensure robust security, organizations are leveraging a range of security controls. The survey data reveals a significant increase in the adoption of multi-factor identification (MFA), session encryption, Single Sign-on (SSO), policy-based access control, authentication against AD/AAD, session auditing, and the implementation of least privilege/Zero trust principles. By incorporating these security measures, organizations aim to fortify their defenses against potential threats and safeguard their valuable assets and data.

4. Less Reliance on RDP Advised

Considering the current security concerns, the report advises organizations to minimize their reliance on Remote Desktop Protocol (RDP) as a remote access solution. The organizations that anticipate being the most secure in 2024 are either maintaining the same level of RDP usage or reducing it. This strategic shift reflects the growing recognition of the potential vulnerabilities associated with RDP and the need to explore more secure alternatives.

5. Single-Solution Remote Access

Another important recommendation of the survey is making remote access happen using a single solution. Many organizations are leveraging different solutions for external and internal remote access scenarios. It’s imperative from a cybersecurity standpoint that organizations use a centralized single solution so that every remote access session is subject to the same sets of policies and configurations.

The future of remote work is here, and it’s crucial for organizations to stay ahead of the curve. Remote access is no longer a luxury but a necessity in today’s digital landscape. However, with this convenience comes the responsibility of securing sensitive data and protecting systems from cyber threats.

Are you ready to navigate the changing tides of remote work? Do you have the necessary security measures in place to safeguard your operations?

For a more detailed understanding of these trends and insights, download our complete 2024 Remote Access Predictions Report and stay ahead of the competition!

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AnyDesk security breach is a stark reminder of the imperative for truly secure remote access

RealVNC — Mon, 05 Feb 2024 14:12:54 +0000

AnyDesk has announced that, following a security audit, they found their production systems have been compromised. Here’s what this should tell you about why a truly secure remote access solution is an imperative.

The AnyDesk breach: What do we know so far?

According to an incident response by AnyDesk, a security audit found some of the company’s systems have been compromised. The incident is said to not be related to ransomware.

AnyDesk has downplayed the incident, claiming that the situation is under control. However, users have been urged to reset their passwords if also used elsewhere. The timing of maintenance in the days before the public announcement, as well as the late Friday afternoon press release from AnyDesk, would indicate that the breach occurred several days before public acknowledgment was given.

BleepingComputer has discovered that the attackers stole source code and private code signing keys.

To make things even worse, a recent report from Resecurity suggests that AnyDesk user credentials have made their way onto the Dark Web.

Why should you take the AnyDesk attack seriously?

If you’re an AnyDesk user, you should take this news very seriously. And even if you’re using another remote access solution, this needs to make you challenge its security credentials.

Unfortunately, this is not the first time that something like this has happened. As we said at the time of the GoTo security incident, when security is not the first priority, customers are the ones who end up suffering.

RealVNC: The commitment to security

At RealVNC, security is at the heart of everything we do. We do our best to mitigate such risks, and to keep your data as secure as possible. Here are some of the things we do to make sure that your data never ends up in the wrong hands.

RealVNC's ISO27001 certification: managing data security risks

Our security experts understand the implications of stringent security requirements.

Our ISO27001 certification is our commitment to uphold the highest standards of information security management. When we say that our systems are fortified, we are not speaking lightly. This certification means we engage in continuous risk assessment, employ comprehensive security controls throughout all areas of operations in our company, and ensure that our staff is trained in best practices for information security.

What sets an ISO27001 certified provider apart in today’s digital landscape? It shows that we have a proactive approach to data protection throughout the entire company. We don’t just respond to threats; we anticipate them and prepare for them.

If your remote access provider doesn’t have this certification, question them on it!

RealVNC's fundamental security principles

Our security principles are essential to the service we provide to you. They ensure that your data is as secure as possible, at all times:

High-trust services – this means that you don’t have to trust RealVNC as a company to trust our software and services.
Secure data storage – RealVNC doesn’t record your sessions. Your data can’t be decrypted, either. Not now, not ever.
Secure environment – we treat every connection as if it is made in an hostile environment.
Connection control – the one ultimately deciding who is able to connect is the owner of the remote computer.

These principles serve as a guideline for everything we do, ensuring the security of your data.

Here’s a quick example of how these principles work in practice. The username/password you use to log into our portal cannot by itself be used to gain access to remote machines.

Each remote machine will have a further, separate set of credentials (usually platform-native authentication, like Active Directory etc). You are required to enter this before taking control.

Having at least two sets of credentials required to make a connection does, admittedly, cause slight UI/UX friction. However, it’s something we hold dear, as it means that we don’t ever store the credentials that ultimately give you access to a remote device on our systems. Also, the portal credentials we do store are never stored in plaintext, and are one-way hashed.

The importance of independent security audits

This is another one of RealVNC’s many security initiatives, designed to keep your data secure. An extensive white-box security audit, done by respected Berlin-based firm Cure53, has confirmed RealVNC’s strong security stance.

We’ve urged the industry to confirm its software’s security with more than just words ever since. As we said numerous times, when this doesn’t happen, the end users are the ones paying the price.

Your data - in safe hands with RealVNC

We would also like to take this opportunity to confirm for our users that everything security-related at RealVNC is working as intended. We are unaffected by any data breaches and we can assure you that your data is in safe hands. We will continue to work hard to keep it that way.

This is what RealVNC CEO Adam Greenwood-Byrne had to say:

I’m proud of RealVNC’s unblemished security record, and we continue to invest in systems and services that ensure we remain on the strongest footing. Customers who have been with us for years, including government departments around the world, recognise the value of our security stance just as well as we recognise the trust they place in us as their remote access vendor of choice.
We value those relationships tremendously at RealVNC and our team works tirelessly to ensure our customers have what they need to feel safe. The Internet is a much more dangerous place than it was 20 years ago and we are committed to evolving and adapting accordingly.

Also, if the events of the last few days have made you considered switching to a truly secure remote access solution, get in touch!

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RealVNC Receives ISO27001 Certification: What It Is and Why It Matters

RealVNC — Thu, 11 Jan 2024 07:24:25 +0000

With cybersecurity threats becoming more complex every day, there has never been a more stringent need for robust data protection. One term that’s frequently mentioned in these discussions is ISO27001 certification. But what does it mean? And why should it matter to you?

What Exactly is ISO27001 Certification?

ISO27001—it sounds like a complex code, doesn’t it? It isn’t, actually. This international standard simply refers to Information Security Management Systems (ISMS). Think of it as a “seal of approval” that attests to a company’s system of managing risks related to data security.

When a company displays an ISO27001 badge, it’s making a statement. It says that it has met the rigorous requirements of this standard. It also means that it’s committed to upholding the highest standards of information security, data protection, and compliance with legal and regulatory norms.

The RealVNC Advantage: Going the Extra Mile

So, what does RealVNC’s recent obtaining of the ISO27001 certification mean for you? Simply put, it’s evidence of our commitment to data security.

This certification isn’t just another accolade. Instead, it serves as concrete proof that we’re serious about safeguarding your data. We’re not satisfied with providing industry-leading remote access solutions; we’re equally committed to ensuring operational excellence, resilience, and security against cyberattacks.

In the words of our Chief Information Officer, Andrew Woodhouse:

ISO 27001 certification reinforces that security is at the forefront of everything we do, not only in the products we build but how we operate as a business. This further solidifies RealVNC’s position as the world’s most secure remote access solution and gives our customers confidence that we go above and beyond to protect their information and maintain the confidentiality, integrity, and availability of data. We are proud to join an exclusive group of global organizations renowned for their advanced information security practices.

The Takeaway: Why Should You Care?

Why should RealVNC’s ISO27001 certification matter to you? The answer lies in the assurance it provides. This certification gives you the confidence that your data is in safe hands—a company that doesn’t just meet basic security requirements, but goes above and beyond to protect your information.

This achievement places us alongside a select group of global organizations known for their rigorous information security practices.

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What goes on when RDP is compromised: A practical look into the threat actions taken

Nick Cavalancia, 4-time Microsoft MVP — Thu, 21 Sep 2023 07:37:20 +0000

As much as we’d like to think we’re rid of it, externally exposed RDP remains alive and well (for some unknown reason). And that’s a HUGE problem for those organizations that are relying on it. Don’t get me wrong; there’s nothing wrong with using RDP – it’s the insecure use of RDP (no MFA, no monitoring, older host OSes, one-off exposed systems that everyone forgets about, etc.) that is the creates the risk for the organization.

And it’s such a huge problem that RDP’s misuse by cybercriminals continues to make it into reports on the current state of cyberattacks. Take the Quarterly Ransomware Reports from ransomware response vendor Coveware – they’ve been continuously covering various stats about the ransomware attacks (including initial attack vectors) that they respond to for their customers since 2018. RDP was listed in 2018 as an initial attack vector (it was #1) and it’s still on the board in 2023 just behind email phishing but ahead of vulnerabilities.

So, how is RDP actually used within cyberattacks (ransomware or otherwise)? At a high level, we can look at Sophos’ 2023 Active Adversary Report for Tech Leaders, where we get a bit of a deeper breakdown:

RDP played some role in 95% of attacks, up from 88% in 2022
Internal use of RDP was seen in 93% of attacks, with external use seen in 18% of attacks
RDP was used only for internal access and lateral movement in 77% of attacks

We can gather from this data that RDP is used as both an initial means of entry into an organization’s network, as well as a means to move laterally within the compromised network. This alone should be enough justification to make you think to yourself “OK – it’s time to ditch RDP”.

But, what really happens when threat actors gain control over an exposed endpoint via RDP?

Generally, we need to speculate based on the end result of an attack and determining of what transpired from forensics evidence. Rather than do that, we now have the results of an unprecedented three-year long RDP honeypot study by security vendor GoSecure where more than 20,000 RDP sessions were monitored, and 190 million threat actions were collected using a custom-built interception tool that recorded over 100 hours of RDP session footage, in order to answer this question.

What 5 Types of Threat Actors Do With a Compromised RDP Session

To make 20,000 sessions worth of threat actions digestible (and, apparently, to express the inner Dungeons & Dragons, or “D&D” nerd within some of us!) the kind folks at GoSecure categorized the activities into 5 types of D&D character classifications:

Rangers – In D&D, rangers are a skilled explorer, craftsperson, and hunter. GoSecure found that these types of threat actors run reconnaissance using scripts or tools, explore the contents of the compromised system, and check the performance of the system. The going theory is that they are evaluating the system for another type of threat actor; this could be indicative of an initial access broker who simply sells the credentials and resulting remote system access.
Thieves – In D&D, thieves are, well… thieves. They burgle, steal, pickpocket, etc. All-round bad guys. GoSecure characterizes these threat actors as those intent on monetizing the simple RDP access gained without going beyond the “walls” of the compromised endpoint. Actions include installing cryptominers, proxyware, monetized browsers, etc.
Barbarians – In D&D, barbarians thrive in battle. Threat actors of this nature are the ones who love the thrill of hacking the rest of your network. They are the ones discovering IP address ranges, finding usernames and passwords/hashes/Kerberos tickets, etc. in an attempt to brute force their way into more computers on your network.
Wizards – In D&D, wizards are highly skilled at performing spells (and they usually have no real combat ability), accomplishing the impossible without explanation (i.e., “magic”). GoSecure sees threat actors that use RDP to “portal” (read: laterally move) from system to system. These may be the most skilled of all the threat actors, as wizards are very skilled at living off the land and are able to laterally move with relative ease.
Bards – Bards in D&D are sort of a “jack of all trades”, part musician, part fighter, part wizard. In general, though, they are also in the “master of none” category. According to GoSecure, bards have “no apparent hacking skills”; they misuse the compromised RDP session for far more personal needs that include downloading movies, watching porn and performing web searches related to hacking.

So, what’s the breakdown of these five types of threat actors? Are they all just watching movies? Laterally moving? Running cryptominers?

According to a BlackHat 2023 presentation by GoSecure cybersecurity researchers on their findings of this three-year experiment, the activities are heavily weighted towards barbarians and rangers:

While I’m unsure of the scale used, it’s still very evident that barbarians and rangers combined dwarf thieves, bards, and wizards. This means that, for most RDP sessions, the name of the game is reconnaissance and lateral movement. To give you a bit more insight into the kinds of actions taken, GoSecure researchers also classified the tools used by all categories of threat actor:

You can establish from this tool classification that actions involved with cyberattack far outweigh any of the other types individually. Again, RDP is seen primarily as a channel for attack.

Moving Away from RDP – Both Inside and Out

If the industry data wasn’t enough to move you, I’m hoping the GoSecure detail was! It’s evident that insecure RDP is a risk to the organization, both as an externally accessible means of entering a network and as a means to move laterally throughout a compromised environment.

Assuming your organization has a need for both external and internal remote access, what should you do to mitigate this risk entirely?

The answer lies in using a means of secure remote access that includes a few controls in place before anyone is allowed to remotely access anything:

Multi-factor authentication – it’s 2023; everyone (and I mean everyone) should have MFA enabled on their user account. If you have MFA layered over remote access, you put initial access brokers largely out of business.
Granular Access Control – RDP, if left unchecked, allows anyone to jump to any other machine (yes, yes, you need Log On Locally rights, etc., but you get the point!). Secure remote access limits who can utilize remote sessions to specific machines.
Least Privilege – RDP sessions leverage the permissions of the logged-on credential. Secure remote access can often determine what level of privileges are exercised in a given remote session.

In all reality, implementing a secure remote access solution that had any of these features would be an improvement in reducing the risk. Why? Because RDP is built-in (and the threat actors know it!) and completely removing RDP and utilizing another more secure solution would be another barrier for a threat actor to overcome.

If you have any instances of RDP within the organization, it’s time to eradicate them completely and look for another means of securely providing remote access – whether externally or internally – that removes the threat actors’ easy means of remotely existing within your network. To ignore this warning brings new meaning to the phrase “barbarians at the gate.”

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The Remote Worker’s Guide to Secure Remote Access

Nick Cavalancia, 4-time Microsoft MVP — Thu, 27 Jul 2023 06:33:22 +0000

With so many variables coming into play when allowing remote access to the corporate network, there are several best practices that should be followed to elevate security.

Let’s start by putting aside exactly how much of an organizations workforce is and isn’t working remotely and zero in on the fact that, regardless of where an org is in the mix between completely being remote and everyone already returning to the office, 94% of today’s organizations allow remote access to corporate apps and assets, according to security vendor Check Point. This has the potential to create a lot of risks, so let’s spend some time looking at a few aspects of a remote worker’s connection to a corporate resource, and discuss some best practices to ensure the organization remains as secure as possible.

Assuming that some of the corporate resources exist within the organization’s internal network, it’s safe to also assume that some or all of the remote workers connect to the corporate network, which potentially puts the organization at risk based on the following three factors:

The remote worker’s device
The remote worker’s method of connecting to the corporate network
The remote worker’s method of authentication

In this article, I’ll look at each one, discuss the risk they pose, and make some suggestions on how to facilitate secure remote access.

The remote worker’s device

According to the Check Point data, only 17% of organizations restrict remote access to company-managed laptops. That means that there are a ton of personal devices in use, with varying levels of security implemented – likely none of which meet corporate security standards. The operating system probably doesn’t have a hardened configuration, there’s probably no antivirus (at a minimum) – let alone a business-level endpoint protection solution, and the use of the personal device tends to put the user at ease, making them far more susceptible to social engineering-based attacks.

So, between the user and the device, what you have is a completely insecure working environment where it’s relatively easy for attackers to compromise the device – particularly when it’s a non-mobile operating system.

Securing the Device

Assuming we’re talking about personal devices here, there are only a few options organizations have. The first option is conceivable whereby the remote worker is asked to allow the organization to manage the configuration of the personal device in order to harden its configuration and possibly install some form of endpoint protection. But that’s not entirely probable. The more likely solution is to not have the worker perform their work activity (logically speaking) on the personal device but to instead remotely access an internal device and perform their work via a remote session.

The remote worker’s method of connecting to the corporate network

According to the Check Point data, 73% of remote workers connect via VPN. Using a VPN does provide some additional levels of security. For one, most VPNs require the user or the device to authenticate prior to use. Secondly, the VPN does encrypt the communication across the channel. But there’s still the issue of the (probably) insecure personal device; should a threat actor gain access to the device (waiting on the actual user to connect to the VPN) and/or the user’s credentials (through, say, a credential harvesting phishing attack and use them to authenticate through the VPN), it’s conceivable that an attacker could find themselves having access to corporate resources despite having a VPN in place.

Securing the Connection

According to IBM, the exploitation of external remote services is one of the top initial attack vectors in cyberattacks, demonstrating how imperative it is that organizations not just look for a way to securely connect the user to the corporate network but to find a method that decreases the risk introduced by the insecure device and network. VPNs are a great means of connection, but it’s likely necessary to logically connect the user remotely to an internal device where there’s no ability to introduce malware, exfiltrate data, etc. And, depending on the remote access solution used, there may be no need for the VPN at all.

The remote worker’s method of authentication

Let’s start with something we can all agree upon – username/password credentials alone most definitely aren’t enough. Any organization that uses a VPN or any other type of connectivity from a remote device to the corporate network using only standard user credentials is a cyberattack time bomb waiting to go off. VPNs can leverage multi-factor authentication, but then you’re still left with the previously mentioned problems the insecure device introduces.

Securing the Authentication

I’ve already mentioned remotely-accessed sessions as a potential solution to address the insecurities found in the device and connection, but remote access only works if the solution being used also supports multi-factor authentication at a minimum. Additional controls, such as policies that define which users or devices can utilize a remote access session – or even potentially moving towards Zero Trust Network Access – is likely necessary to ensure any remote access to the corporate network is as secure as possible and minimizes the risk of being misused as an attack vector as is possible.

Attaining True Secure Remote Access

Creating a state of secure access for remote workers isn’t just a matter of implementing some form of secure session between the worker, the corporate network, and its resources. No; secure remote access is about assessing the risk introduced by each facet of the working environment, cross-referencing the threat actions taken by cybercriminals, and finding security solutions that address both the business needs of said remote access and the security requirements established based on your risk assessment.

Secure remote access, when implemented properly, can provide remote workers with a secure and productive working environment where the organization can rest assured that despite an attacker’s best efforts, their ability to take advantage of that environment is minimized, if not mitigated.

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U.S. Government’s Latest Operational Directive and Initial Audit Makes the Case (and Mandate) for Secure Remote Access

Nick Cavalancia, 4-time Microsoft MVP — Thu, 13 Jul 2023 08:01:38 +0000

Last month, the Cybersecurity and Infrastructure Security Agency released Binding Operational Directive 23-02: Mitigating the Risk from Internet-Exposed Management Interfaces – a directive aimed at securing both network management devices (e.g., firewalls, routers, VPNs, etc.) and any device that can be remotely managed using a variety of protocols including HTTP, FTP, SSH, SMB, and RDP.

The directive mandates that governmental agencies and sub-agencies make applicable interfaces – whether internally discovered or “within 14 days of notification by CISA” – only accessible internally or deploy access controls where policy enforcement is established from a separate device (a basic tenet of a Zero Trust architecture).

CISA also clarified that they planned to scan for devices and interfaces in the scope of the Directive and notify agencies of all findings. Not more than two weeks later, an analysis of more than 50 federal civilian executive branch agencies was conducted by Internet threat-hunting vendor Censys. In total, Censys found over 250 instances of “web interfaces for hosts exposing network appliances, many of which were running remote protocols”.

The analysis definitely confirms CISA’s worst fears; that, despite a belief that an agency’s network is secure, there are plenty of exposed ports providing threat actors with management communication protocols that can potentially be misused for malicious purposes.

So, what should organizations in the private sector take away from this directive and subsequent risk analysis? Three things come to mind:

Any Kind of Remote Access Can be a Risk – While we spend a lot of time on this blog talking mostly about remote access from a user “remotely accessing a desktop” perspective, CISA’s list of protocols in the directive is rather extensive and aligns with the long list of examples found within two Initial Access techniques from the MITRE ATT&CK Framework: Exploit Public-Facing Application and External Remote Access. CISA does mention a number of remote desktop-type protocols in their directive as well, furthering the notion that this kind of access remains a risk.
You Have More Present Risk Than You Think – The Censys analysis found an average of five interfaces per agency that met the directive’s criteria. Some of them were even using the Windows SMB protocol (meaning, in theory, an external machine could map a drive to a Windows share at the exposed IP address). Unless your organization does its own threat hunting and port scanning, you should assume you have more exposure than you know about and commission an analysis of your own externally facing risk.
“Secure” is the Goal – While CISA’s first mandate is to “remove the interface from the internet”, it’s only mentioned as an alternative, should an agency not be able to bring the exposed remote access under proper controls. From the directive:

For the purposes of this Directive, as outlined in the required actions section below, networked management interfaces are allowed to remain accessible from the internet on networks where agencies employ capabilities to mediate all access to the interface in alignment with OMB M-22-09, NIST 800-207, the TIC 3.0 Capability Catalog, and CISA’s Zero Trust Maturity Model.

So, CISA is saying, IF you can properly secure your remote access (using Zero Trust as the standard), it’s acceptable to have it continue to be accessible from the Internet.

“Zero Trust Remote Access”?

All four of the referenced documents help to define Zero Trust principles. It’s important to keep in mind that there are only Zero Trust principles and solutions that adhere to these principles; there are no actual Zero Trust solutions (i.e., solutions that have somehow received a non-existent Zero Trust certification, etc.).

Applying this to your organization’s secure remote desktop access, what’s important – according to CISA’s directive – is:

that the remote access is secured by policy
that the policy engine (the system that establishes and pushes out security policies) be separate from the system proving the remote access.

So, to bring any remote access under “compliance” (if you will) with CISA’s directive for Zero Trust principles to be in place, there are a few things you can initially do:

Use a Centrally Managed Remote Access Solution – If you are using, say, a single endpoint providing RDP access externally, you’re definitely not secure. You need to use a Remote Access solution that centrally establishes who can access which systems remotely, from where, when, etc.
Use Multi-Factor Authentication (MFA) – nestled somewhat within the NIST 800-207 document that describes Zero Trust as a core tenet that states that MFA should be used. While not stated to be required at all times, we’re talking about providing access to an endpoint logically within the organization; it potentially could also be a persistent foothold for threat actors. So, MFA is needed here always.
Determine if Secure Remote Access is All You Need – The state of organizational cybersecurity, in general, is moving towards Zero Trust, albeit slowly; fully implementing Zero Trust can literally take years. It’s why I emphasize the immediate need to embrace Zero Trust principles and not be concerned so much with needing to be “compliant” with Zero Trust (as if it’s a standard with specific implementation requirements… which it’s not). But for those of you thinking that you want to better understand what differentiates solutions like Zero Trust Network Access and a Secure Remote Access solution, read about which solution is right for your organization.

Get Your Remote Access Secure… And Fast!

If nothing else, the directive from CISA makes the case that the risk created by exposed remote access is something that needs to be addressed quickly; their 14-day required response time indicates how big a problem this is, and how fast your organization – regardless of whether you are in the public or private sector – should address the risk.

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What is Remote Device Management– Purpose, Benefits, and More

RealVNC — Thu, 06 Jul 2023 06:01:16 +0000

However, these working structures do present challenges, as well as opportunities, especially when it comes to technology. Remote working means accessing company networks and resources from desktops and devices in multiple locations. This can compromise security and make collaboration difficult.

Remote Device Management (RDM) solutions eliminate many of these problems. With RealVNC® software, for example, you can manage and monitor remote devices with ease through a single, intuitive application.

Let’s take a closer look at remote device management and how a good RDM platform can benefit your business:

What is remote device management?

Remote device management is an umbrella term covering a multitude of practices around controlling and maintaining devices (i.e., smartphones, tablets, desktop computers, etc.) from afar. RDM platforms come with things like remote desktop software, remote security measures, and more.

Remote management device policies and platforms are extremely useful from both a business and a personal perspective. For example, a business’s IT department can use RDM software to quickly and easily set up an employee’s devices, troubleshoot problems, and update security protocols without ever having to see the device in person.

Main purposes of remote device management systems

Remote device management is used for a wide variety of purposes, but the main ones are as follows:

Visibility. With remote work becoming increasingly popular, teams need new methods of ensuring visibility over employee networks. RDM software helps to provide this.
Performance monitoring. RDM software gives IT engineers easy access to device metrics, enabling businesses to stay on top of potentially disruptive performance issues.
System management. The most obvious application for RDM systems is managing networks and systems remotely. RDM software gives engineers access to remote devices, enabling them to update, automate, fix, and generally manage the network on a granular level.
Automation. RDM software allows network engineers to automate important tasks across the entire network. This saves a lot of time and frustration for employees and even customers, who would otherwise have to perform these tasks manually.

Benefits of remote device management

We’ve mentioned the main uses of RDM above. Now let’s talk about how it benefits businesses.

Scalable device management

The modern workplace is very device-heavy. Whether you operate on a BYOD (Bring Your Own Device) model or provide employees with them yourself, you are likely to end up with a large number of devices in your business’ tech fleet.

Managing all of these can be a nightmare. From system incompatibilities and performance issues to devices becoming obsolete at irregular intervals, there’s always one hurdle or another to overcome with employee devices.

Remote monitoring and management makes it so much easier to handle this at scale. You can add more and more devices to your fleet without having to worry about the burden of managing them becoming too much.

This is a great help when your company is scaling and adding extra employees and devices.

Usage monitoring

Remote usage monitoring is a great benefit to your business. For example, by keeping an eye on usage, your network engineers can easily detect things like performance issues, overuse of resources, and so on.

Remote usage monitoring highlights when and how things can be streamlined in a quick, easy, non-labor-intensive way. This is especially true when you are using a good remote device management application, platform, or console.

Secure usage

Remote device management enhances network security. By using good RDM software, your business can protect itself against data loss, data theft, and even (to a certain extent) device theft.

Through remote device management, your organization can quickly locate a misplaced (or stolen) device, secure sensitive company data, install important security measures, wipe data from lost devices, update obsolete security features, and more.

Security is a major challenge for any business. Cybercrime is a huge concern for modern businesses, and data breaches represent a serious risk. Being able to monitor, update, and intervene in security breaches remotely is a game changer for security-conscious companies.

Challenges of remote device management

Remote device management can be hugely beneficial for businesses, but it is not without its challenges. Let’s take a look at some of the difficulties associated with an RDM system.

Managing diverse environments

Modern employees expect to be able to conduct their work from a variety of devices. If they can’t access their work computer, they may do their work via a personal computer, smartphone, or tablet. For employees, this is both convenient and efficient.

However, convenience is the hacker’s friend. The loopholes and fixes we use to make our digital lives easier can be gateways for hackers. And it’s hard for company cybersecurity departments to personally vet every single device that employees will use on a daily basis.

With remote device management software, companies can manage a diverse range of devices and environments more easily. However, this aspect can still be challenging if there are no controls put on the systems and devices that employees can use.

The right RDM solution will enable IT departments to control and secure remote networks so that employees can enjoy all the convenience of remote work without compromising company security.

Remote troubleshooting and end-user support

Remote device management necessitates remote troubleshooting and end-user support, which can present its own challenges.

The physical distance between the IT team and the end user can make troubleshooting more complex and time-consuming. A lack of visual cues or the inability to physically interact with a device can also make accurately diagnosing and resolving issues difficult. Furthermore, having multiple different devices and operating systems, which is often the case with remote device management, can also complicate troubleshooting.

Remote device management solutions that make use of remote access tools can help make remote troubleshooting easier for IT teams and more enjoyable for end users.

Security risks

Remote device management introduces a range of security challenges that organizations need to be aware of to protect their systems and data.

These challenges include unauthorized users attempting to gain access to your system as well as risks involved with transmitting data between devices. Businesses should consider implementing security features such as multi-factor authentication, secure communication protocols, VPNs (Virtual Private Networks), and encryption, to make sure their remote access needs are met securely.

VNC Connect® is designed with security in mind and provides regular security updates to help clients stay safe and connected.

Scalability

Managing a large fleet of devices remotely requires a scalable infrastructure that will allow any increases in user, device, or data volume to be handled easily.

Transferring large amounts of data between remote devices can impact efficiency and responsiveness. Resources like the availability of computing power as well as storage and network capacity, need to be considered in order to scale remote device management successfully. Implementing robust management tools and leveraging cloud-based solutions can help reduce scalability challenges and ensure efficient management of any number of remote devices.

What are remote device management platforms?

A remote device management platform enables you and/or your IT department to manage remote devices easier.

A good remote device management platform is essential for any business with a lot of remote workers. Remote work has a lot of benefits for businesses, but it also presents some challenges, including:

Training staff in IT functions and processes is not easy when staff are not physically present.
Device setup is challenging when devices are geographically scattered. This is especially the case in BYOD situations.
It is harder to maintain cybersecurity when workers are remote.

Remote device management technology allows IT engineers, team managers, and business leaders to overcome these challenges by accessing and even controlling devices remotely. However, managing a large number and variety of remote devices can be complicated.

This is where an RDM platform comes in.

A good remote device management platform, such as RealVNC’s VNC Connect, combined with the RPort solution, enhances remote access business benefits by making it easy to manage multiple remote devices simultaneously. Through a good RDM platform, you can:

Troubleshoot device problems quickly and effectively, no matter where the device is located;
Take control of devices as and when needed;
Boost and maintain security for your business networks, no matter how geographically scattered your employees are;
Provide effective and streamlined training remotely;
Set up devices to your business’ specifications without having to physically interact with the devices in question;
Enable collaboration through remote sharing tools;
And manage devices easily from a single, intuitive platform.

All in all, such RDM platforms make remote device management easier and much more efficient.

Understand how remote device management can help your business with RealVNC

RealVNC provides secure remote access and management to companies all over the world. Using RealVNC products, you can boost productivity, secure your network, share resources, enable collaboration, monitor device performance, and more – no matter where in the world your employees are located.

RealVNC products are used and trusted by successful businesses everywhere. If you feel you could benefit from our RDM platform and solutions, why not try us out with our 14-day free trial?

FAQs about remote device management

What types of devices can be managed remotely?

A wide range of devices can be managed remotely, including computers, mobile devices, network devices, and IoT devices, among others. With remote management, devices can be controlled and administrated from one, centralized location.

What features should I look for in a remote device management solution?

Remote device management solutions need to meet the aims of your business. Some features that is is useful to consider include remote access and control options, security, scalability, and ease of use.

Can remote device management help with troubleshooting and resolving issues?

The short answer is Yes! Remote device management allows IT teams to diagnose issues and complete fixes without needing to be in the same physical location as a device. With remote working becoming the new norm, this decreases cost as well as downtime due to technical issues.

What are some best practices for effective remote device management?

To establish an effective remote device management strategy, businesses should focus on implementing robust security measures, clear communication and documentation, regular backup and recovery processes, and training for all staff to increase user satisfaction.

Is remote device management secure?

Remote device management is as secure as the solution you choose. Make sure to investigate a provider’s security features, as well as how they prove their security. Last year, RealVNC had a complete security audit performed by Berlin-based Cure53 to test and confirm our commitment to providing the most secure remote access solution on the market.

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